Service Interruption Today
Platform Migration
Dear Customer,
We are performing a major platform migration today to bring you a significantly improved experience.
Key details
- Migration starts at 12:00 CET today
- Estimated duration: approximately 6 hours
- During this period, all eSIM services will be temporarily unavailable, including active internet connectivity on your eSIM
Important
- New purchases and top-ups are paused from 07:00 CET this morning
- Active eSIMs will not have internet access during the migration window (12:00 – 18:00 CET approximately)
- If you are currently traveling, please plan accordingly consider downloading offline maps or important content before 12:00
Urgent matters only
If you have a genuinely urgent situation, please contact us at [email protected].
Our team is fully focused on completing today's migration. We kindly ask for your understanding, please reach out only for urgent cases, so we can respond to critical issues without overloading the team during this maintenance window.
All services will be fully restored once migration is complete. We'll send a notification as soon as everything is back online.
We apologize for the inconvenience and thank you for your patience. This upgrade will bring a faster, more reliable platform.
Best regards,
Omax Telecom Team